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Improving Customer ServiceUse SHIFT+ENTER to open the menu (new window).
Delivered under the Welcome to Excellence umbrella, this programme concentrates on improving customer care skills N/AN/A
Delivered under the Welcome to Excellence umbrella, this programme concentrates on improving customer care skills and is part of a high-profile national initiative that can help your organisation to increase sales and profitability, enhance customer satisfaction and improve staff understanding of customer value.  Businesses which train 95% (or more) of their staff can apply for the ‘Welcome to Excellence’ Award, run in collaboration with the Northern Ireland Tourist Board.
  • Understanding your customers
  • Delivering service excellence
  • Communicating successfully
  • Providing information and advice
  • Dealing with complaints
N/A
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request
N/A
Progression levels of this course include training suitable for supervisors/managers, and also how to meet the needs of customers with disabilities.
Improving Customer Service
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N/A
1 DayCustomer Care
Fire SafetyUse SHIFT+ENTER to open the menu (new window).
This 3 hour course will enable delegates to understand the main causes of fire.N/AN/A
This 3 hour course will enable delegates to understand the main causes of fire, what fire is and the different types of fire.  It also will describe how and when the different types of fire extinguishers should be used.
Fire Prevention
  • What people do
  • Escape routes and emergency lighting
  • Fire procedures
  • Fire fighting equipment
  • Evacuation drill
  • Assembly points
Duties of Responsible People
  • Evacuation Procedure
  • Fire Risk Assessment
  • Fire Prevention within the workplace
  • Fire-fighting techniques – when and how to use
N/A
This course can be tailored to include training in your firm’s own Fire Policy and Procedure.  It can also, if relevant, include dangers / preventative measures of working in high risk areas e.g. Kitchens
N/A
N/A
Fire Safety
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N/A
3 hoursHealth and Safety
Part P for Plumbers Use SHIFT+ENTER to open the menu (new window).
CORGI Defined Scope Electrical Work N/AAccredited by Logic Certification
Accredited by Logic Certification, this qualification will be required by gas installation and service engineers to prove competence under the Building Regulations Part P unless they already hold an approved electrical qualification. Once qualified engineers will then be able to register with the CORGI Part P Register and notify building control through them.
  • Related Building Regulations
  • Electrical Legislation and Regulations
  • Pre-work electrical inspections
  • Safe electrical isolation
  • Recognising electrical danger
  • Earthing and Bonding requirements
  • Installation Practises
  • Conventional Circuit Arrangements
  • Maintaining electrical installations
Accredited by Logic Certification
N/A
N/A
N/A
CORGI, plumbing
N/A
Plumbing experience.
5 days Plumbing
Conducting Risk AssessmentsUse SHIFT+ENTER to open the menu (new window).
Step by step guide to conducting a health and safety risk assessment.N/AN/A
This interactive workshop combines practical advice with learning exercises to take you through a comprehensive step by step guide to conducting a health and safety risk assessment.
  • To identify the requirement to carry out risk assessment
  • To identify the relationship between hazards, severity and likelihood
  • To demonstrate the process of determining the overall risk factor
  • To demonstrate how control measures are used to reduce the risk factor
  • Demonstrate proficiency in using a Risk Assessment pro-forma
N/A
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
N/A
N/A
risk assesments
N/A
N/A
1.5 HoursHealth and Safety
Part L Use SHIFT+ENTER to open the menu (new window).
Building regulations & energy efficiencyN/APart L Certificate
Suited to those who install and upgrade domestic central heating systems. In line with new energy efficiency policy, installers are now required to meet the new SEDBUK boiler ratings and CHeSS system designs.
Examination
N/A
N/A
N/A
Building regulations & energy efficiency
N/A
N/A
1 day Plumbing
Accident InvestigationUse SHIFT+ENTER to open the menu (new window).
Systematic investigation of an accident or incident.N/AN/A
This workshop aims to provide participants with the knowledge, skills and ability to conduct a systematic investigation of an accident or incident.
  • To identify the benefits of in-house investigations
  • To identify the preparation work needed before commencing the investigation
  • To detail the steps involved in conducting an investigation
  • To demonstrate the ability to compile a conclusive and concise report
  • To identify the reasons for remaining impartial throughout the process
N/A
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
N/A
N/A
accident investigation, in-house
N/A
N/A
3 HoursHealth and Safety
Construction Skills Register (CSR) - ArdsUse SHIFT+ENTER to open the menu (new window).
Construction Skills Register (CSR)Thu - 04/09/08 - 09/10/08 - 06/11/08 - 04/12/08 - 22/01/09 - 26/02/09 - 02/04/09 - 07/05/09 - 11/06/09N/A
To allow workers and visitors access to construction sites via approved identification card.
Run in conjunction with the Construction Skills Register (CSR) and Construction Employers Federation Northern Ireland (CEF), this one day Health and Safety training course enables CEF to keep a record of workers in the construction industry who have achieved a recognised level of competence and to provide a means of identification.  Each attendee will receive a card upon completion which will identify them to prospective employers and other tradesmen as having completed this training.  Different types of cards are available for differing trades including apprentices, skilled workers, plant operators and general/frequent visitor cards.
Short assesment and written test.
N/A
N/A
N/A
construction, CSR, safety
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N/A
1 Day (8:30am - 6:00pm)Health and Safety
Manual Handling for IndustryUse SHIFT+ENTER to open the menu (new window).
Manual Handling for IndustryN/AN/A
This course provides the skills and knowledge to carry out a personal risk assessment and safely lift and move objects in the workplace.
  • Accident prevention/law
  • Causes of common manual handling injuries
  • Base movement
  • Dual lifting
  • Pushing and pulling
  • Mechanical aids
  • Practical exercises
N/A
Dates of this course will be set based on interest received.  We can also offer training for Moving and Handling of Patients.  Please call us to discuss your requirements.
N/A
N/A
manual handling, risk assesment
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N/A
2-3 HoursHealth and Safety
APL Training & Assessment Course - formally Guild of Gas FittingUse SHIFT+ENTER to open the menu (new window).
The Guild of Gas Fitting Operatives qualification is an access course to assist in fulfilling the entry requirements for Corgi ACS Assessments in domestic natural gas and/or LPG. N/AGuild of Gas Fitting Certificate
The Guild of Gas Fitting Operatives qualification is an access course to assist in fulfilling the entry requirements for Corgi ACS Assessments in domestic natural gas and/or LPG.  This course is suitable for plumbers who have no previous gas qualifications and helps assist with building portfolio evidence.
  • Testing
  • Fault finding
  • Legislation
  • Safety & Installation
Practical and theory tests
N/A
This course is suitable for plumbers who have no previous gas qualifications and helps assist with building portfolio evidence.
N/A
Guild of Gas Fitting
N/A
N/A
15 weeks Plumbing
NEBOSH - DownpatrickUse SHIFT+ENTER to open the menu (new window).
The NEBOSH National General Certificate is a qualification designed to help those with health and safety responsibilitiesTue 09/09 - 01/12Certificate
The NEBOSH National General Certificate is a qualification designed to help those with health and safety responsibilities (e.g. managers, supervisors and employee representatives) to carry out their organisational duties and functions more effectively and to protect the organisations they work.  It provides a basis for a sound, broad introduction to the fundamentals of occupational health and safety.
  • Identification and assessment of hazards in the workplace
  • The investigation of accidents at work and recommendations to prevent recurrence 
  • Health and Safety Legislation
  • Human and organisational problems relating to a safe and healthy environment
N/A
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
N/A
N/A
NEBOSH, certificate
N/A
N/A
40 Evenings over 40 Weeks (6:30pm – 9:30pm)Health and Safety
Unvented Domestic Hot Water CourseUse SHIFT+ENTER to open the menu (new window).
This course is aimed at experienced plumbers and heating installers and students (working towards a formal qualification) who wish to install domestic unvented hot water storage systems over 15 litres capacity.N/ACertificate
This course is aimed at experienced plumbers and heating installers and students (working towards a formal qualification) who wish to install domestic unvented hot water storage systems over 15 litres capacity.
The aim of the course is to train candidates in the installation and safety requirements of domestic unvented hot water systems.
Successful completion of the course will satisfy the requirements of the Building Regulation G3.
Upon completion of the course the candidate will be able to;
Identify the various forms of Hot Water Supplies
State the functional requirements of unvented domestic hot water systems

Carry out commissioning of an unvented system and rectify common causes of faults in an unvented system.
  • Identify the various forms of Hot Water Supplies
  • State the functional requirements of unvented domestic hot water systems
  • Carry out commissioning of an unvented system and rectify common causes of faults in an unvented system.
  • Morning Session:    Theoretical training on installation of unvented system and safety controls and devices.
  • Afternoon Session:  Practical and theory Assessment.

Practical and theory Assessment.
N/A
N/A
N/A
Unvented Domestic Hot Water Course
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N/A
1 DayPlumbing
IOSH (Institute of Occupational Safety and Health) - ArdsUse SHIFT+ENTER to open the menu (new window).
Successful candidates will be awarded the nationally recognised IOSH Certificate in Managing Safely.Tue 02/09/08 - 30/09/08 and 27/01/09 - 24/02/09Certificate
Successful candidates will be awarded the nationally recognised IOSH Certificate in Managing Safely.  This will equip candidates with the knowledge needed to communicate with other managers, staff, trade unions, suppliers and enforcement officers on health and safety issues.  It will also enable them to manage health and safety activities and risk assessment of personnel, in compliance with organisational safety policies, the Health and Safety at Work (NI) Order and other relevant legislation.
  • Accidents / Incidents / Reactive monitoring
  • Risk assessment and control
  • Health & Safety Law
  • Common hazards
  • Active monitoring
  • Health & Safety Management Systems
  • Also included is a work-based risk assessment and written examination.
Work based assesment and written text.
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
 
Please call 028 9127 6695.
N/A
N/A
IOSH, safety
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N/A
5 Days (9:00am – 4:00pm)Health and Safety
Sage Accounting for BusinessUse SHIFT+ENTER to open the menu (new window).
This course is aimed at small to medium sized business owners who want to take control of their own finances with the help of Sage Accounting software.  N/AN/A
This course is aimed at small to medium sized business owners who want to take control of their own finances with the help of Sage Accounting software.  No previous knowledge of the Sage Accounting Package required.  Training is provided using Sage version 11.
  • Introduction to Sage software
  • Customers & suppliers
  • Nominal listings
  • Invoicing & credit notes
  • Completing everyday tasks
  • Banking
  • Bank reconciliation
  • Keeping track of your money
  • VAT
  • Month & year end
N/A
N/A
N/A
N/A
Sage electronic accounts software
N/A
N/A
4 Evenings (12 Hours in total)Information Technology
Introduction to I.T. Use SHIFT+ENTER to open the menu (new window).
This is an introductory level course, intended for absolute beginners with no previous knowledge of computers and will equip participants in the basics of using a computer.  N/AN/A
Specifically designed to address the needs of those intimidated by computers, Equalskills is the first step on the I.T. skills ladder, with candidates then encouraged to move onto the internationally recognised European Computer Driving Licence (ECDL) I.T. qualification.
  • The basics  -  Creating a document
  • The desktop  -  Windows
  • File management -  Internet
  • E-Mail
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Introduction IT ICT Computers Internet Email
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3 Half DaysInformation Technology
Marketing Materials for BusinessUse SHIFT+ENTER to open the menu (new window).
This course enables candidates to set up, design, edit and print marketing/promotional materials for business use. N/AN/A
Completion of this course will enable businesses to save money on design and printer costs allowing businesses to take control of content and branding of materials.  Suitable for those who have a basic working knowledge of Microsoft Word. 
  • Set up and design
  • Editing
  • Creating flyers, brochures, price lists, business cards
  • Inserting photographs, logos and pictures
  • Storing documents as templates
  • E-mailing marketing material to clients

Location: Newtownards campus
Dates:  11th October or 8th November
Duration: 2 days, 9.30am – 3.30pm
Price:  £110 per person
Subsidised price: £45 per person

N/A
N/A
N/A
N/A
ICT Computers Marketing Electronic Materials
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N/A
2 DaysInformation Technology
First Line and Supervisory Management – an introductionUse SHIFT+ENTER to open the menu (new window).
This course is for people who are new to first line management or who are first line managers and have not yet received any formal training.  N/AN/A
This course is for people who are new to first line management or who are first line managers and have not yet received any formal training.  The course would also suit those who are thinking of moving into management.
 
This is a two day workshop based on building real skills for your working environment.  The course will be active and encourage you to share your knowledge as well as to learn and develop new approaches to the problems we all face.
Upon completion of the programme you will be able to:
  • Understand the role and responsibilities of a manager in today’s business environment
  • Develop the skills a first line manager needs – time management, managing stress, planning and being effective
  • Managing people  – using the right management style for the right situation, delegating effectively, knowing how to create, develop and maintain an effective team
N/A
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First Line Supervisory Management
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N/A
2 DaysManagement and Marketing
Introductory Certificate in ManagementUse SHIFT+ENTER to open the menu (new window).
This course provides an introduction to the Chartered Management Institute Level 3 Certificate in Management. N/ACertificate
This course provides an introduction to the Chartered Management Institute Level 3 Certificate in Management.  It is intended for people who are considering a move into a first line management role or those who are new to such a role.
  • Developing yourself
  • The importance of a ‘customer’ focus
  • Gathering and communication of information
  • Setting objectives, planning and monitoring
  • Working effectively with others
  • The basic concepts of quality, continuous improvement and change
Weekly assignments to be completed, set out and marked by the Institute. 
N/A
N/A
N/A
managment
N/A
This is an A-Level standard qualification and experience of writing assignments is recommended.
6 DaysManagement and Marketing
Foundation Certificate in Health & Safety in the WorkplaceUse SHIFT+ENTER to open the menu (new window).
Qualification is designed to provide employees from any sector with a basic understanding of the principles of health and safetyN/ACertificate
This qualification is designed to provide employees from any sector with a basic understanding of the principles of health and safety and applying them in any workplace environment.  This qualification will be submitted for accreditation at Level 1 in the National Qualifications Framework.  The course is accredited by the Royal Institute of Public Health.
  • Understanding basic principles of health and safety
  • Legal responsibilities to other employees in the workplace
  • Identifying and controlling hazards
  • Maintaining a safe, healthy working environment
Multiple choice question paper
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
N/A
N/A
foundation certificate, health and safety, workplace
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N/A
1 Day (9.00am – 5.00pm)Health and Safety
Maximising Team PotentialUse SHIFT+ENTER to open the menu (new window).
All effective work teams maximise the combined efforts of all members to achieve more than the cumulative outputs of the individuals.  N/AN/A
This activity based workshop gives practical advice and experience of managing the productive team. Participants should bring training shoes and comfortable trousers as this course is activity based.
  • To identify the benefits of an effective team
  • To demonstrate the process of team development
  • To underpin the importance of planning in teamwork
  • To demonstrate the benefits from all team members having input to the team’s activities
N/A
N/A
N/A
N/A
Team Performance
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N/A
3 HoursManagement and Marketing
Childcare First Aid - HolywoodUse SHIFT+ENTER to open the menu (new window).
Childcare First AidWed/Thu 03/09/08 - 13/09/08 and 25/02/09 - 05/03/09Certificate
This course was developed in line with the ‘Sure Start’ and DfES guidelines for provision of first aid to children in school and childcare settings. The course is aimed at those providing professional child services.
  • Introduction to First Aid
  • Basic Life support for children
  • Medical emergencies (diabetes, seizures, poisoning)
  • Traumatic emergencies (head injuries, fractures, wounds, burns)
N/A
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
 
Please call 028 9127 6695.
N/A
N/A
Childcare First Aid, burns, children, emergencies
N/A
N/A
4 evenings (6:30pm - 9:30pm)Health and Safety
Presentation SkillsUse SHIFT+ENTER to open the menu (new window).
The aim of this course is to provide the participants with the skills necessary to plan, compile and deliver a structured presentationN/AN/A
The aim of this course is to provide the participants with the skills necessary to plan, compile and deliver a structured presentation.  Attendees should select a topic on which they would like to prepare and deliver their 20 minute presentation.
  • To identify the role of the instructor in the delivery of a presentation
  • To demonstrate the process of planning a presentation
  • To demonstrate the ability to prepare a presentation
  • To identify how the variety of aids available and how to select the most appropriate one/s to support the presentation
  • To demonstrate the ability to deliver a 20 min presentation
N/A
N/A
N/A
N/A
Presentation Skills
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N/A
2 DaysManagement and Marketing
First Aid at Work - HolywoodUse SHIFT+ENTER to open the menu (new window).
This Health and Safety Executive approved course qualifies those intending to become a recognised First Aider in the workplace.23/09/08certificate
This Health and Safety Executive approved course qualifies those intending to become a recognised First Aider in the workplace.  It is an essential training requirement for organisations with more than 50 staff, those in high-risk sectors such as construction or transport and for managers, supervisors and anyone responsible for the well-being of others at work.  This is also the most popular choice even for low-risk sectors as the comprehensive training ensures that the people who are responsible for first aid in your company are fully equipped to do the job to the best of their ability.
  • Priorities of First Aid
  • Managing an incident
  • Roles/Responsibilities of Employers and Employees for FAW
  • Care of an unconscious casualty
  • Dealing with blood and shock
  • Causes of unconsciousness
  • Burns and scalds
  • Injuries to bones muscles & joints
  • Poisoning, recognition and management of major illnesses
  • Record keeping and accident reporting
    Infection control
  • Communication and delegation in an emergency
  • Manage the transportation of a casualty
N/A
We also offer First Aid at Work Refresher training which runs for two days and will keep your current First Aid Certificate valid.
Course Duration:  2 days (9.00am – 4.30pm)
 
Call 028 9127 6695
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N/A
first aid at work, burns, shock, injuries, record keeping
N/A
N/A
4 Days (9.00am – 4.30pm)Health and Safety
Not in our team – Harassment and BullyingUse SHIFT+ENTER to open the menu (new window).
All staff are entitled to be treated with dignity and respect while at work.  N/AN/A
All staff are entitled to be treated with dignity and respect while at work.  This workshop identifies the types of bullying and harassment that can occur and how to identify and deal with them.
  • To identify types of workplace bullying and harassment
  • To discuss the effect that this type of harassment has on an individual
  • To identify everyone’s expectations regarding appropriate workplace behaviour
  • To identify resolution strategies for dealing with harassment problems effectively
N/A
N/A
N/A
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Bullying Harrassment
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N/A
1.5 HoursManagement and Marketing
Stress AwarenessUse SHIFT+ENTER to open the menu (new window).
This workshop is designed to raise awareness of what stress is and how to recognise and cope with it.N/AN/A
This workshop is designed to raise awareness of what stress is and how to recognise and cope with it.
  • To identify what stress is
  • To describe the different type of stress
  • To identify the main symptoms
  • To identify the main causes of stress
  • To detail what the individual can do to prevent/treat stress
N/A
N/A
N/A
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Stress
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N/A
1 HourManagement and Marketing
Foundation Certificate in Food HygieneUse SHIFT+ENTER to open the menu (new window).
Awarded by the Royal Institute of Public Health, this course covers essential aspects related to food poisoning and the preventative measures required to avoid contamination.N/ACertificate
Awarded by the Royal Institute of Public Health, this course covers essential aspects related to food poisoning and the preventative measures required to avoid contamination.  Suitable for all who prepare or serve food in a catering or retail outlet.
  • Introduction to food safety
  • Microbiology and illness
  • Contamination and prevention of illness
  • Temperature control
  • Preparing and presenting food
  • Spoilage and preservation
  • Delivery and storage
  • Personal hygiene
  • Pest control
Written test
This course can also be delivered in Cantonese and Mandarin.
N/A
N/A
food hygiene, preperation, delivery, storage
N/A
N/A
1 Day (9.30am – 4.30pm)Food Hygiene
2½ Day Accredited Train the Trainer Course - HolywoodUse SHIFT+ENTER to open the menu (new window).
Presentation and training dissemination skills30/09/08 - 27/01/09 - 02/03/09 - 12/05/09Certificate
 
This training is accredited by the Institute of Leadership & Management (ILM), and will be of interest to delegates who have a training role within their organisation, and are seeking to develop this further. This type of training will also be beneficial to learners wishing to develop their training skills, with a view to becoming more involved in the training process.
  • Learning styles
  • The theory behind the learning cycle
  • How to train in different situations
  • What gets in the way of learning
  • Different visual aids to assist learning
  • What a good trainer does
  • How to handle difficult delegates
10 minute presentation.
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request
N/A
N/A
Train the Trainer, Institute of Leadership & Management, ILM
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N/A
2½ days (9:00am - 5:00pm)Management and Marketing
Welcome HostUse SHIFT+ENTER to open the menu (new window).
Welcome HostN/AN/A
To enhance customer satisfaction and improve staff understanding of customer value.
This one day course focuses on improving customer care skills within your company.  It can help your organisation to increase sales and profitability, enhance customer satisfaction and improve staff understanding of customer value.
 
Location: Newtownards campus
Duration: 1 day
Date: Friday 2 November 2007
Price:  £65
Subsidised price: £30 per person
N/A
N/A
N/A
N/A
Welcome Host, Customer
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N/A
1 DayCustomer Care
NEBOSH - LisburnUse SHIFT+ENTER to open the menu (new window).
The NEBOSH National General Certificate is a qualification designed to help those with health and safety responsibilitiesMon 22/09/08 - 01/12/08Certificate
The NEBOSH National General Certificate is a qualification designed to help those with health and safety responsibilities (e.g. managers, supervisors and employee representatives) to carry out their organisational duties and functions more effectively and to protect the organisations they work.  It provides a basis for a sound, broad introduction to the fundamentals of occupational health and safety.
  • Identification and assessment of hazards in the workplace
  • The investigation of accidents at work and recommendations to prevent recurrence
  • Health and Safety Legislation
  • Human and organisational problems relating to a safe and healthy environment
N/A
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
N/A
N/A
NEBOSH, certificate, safety, health
N/A
N/A
12 Days (9:30am - 4:30pm)Health and Safety
Construction Skills Register (CSR) - DownpatrickUse SHIFT+ENTER to open the menu (new window).
Construction Skills Register (CSR)Thu - 25/09/08 - 23/10/08 - 20/11/08 - 08/01/09 - 05/02/09 - 12/03/09 - 23/04/09 - 28/05/09 - 25/06/09N/A
To allow workers and visitors access to construction sites via approved identification card.
Run in conjunction with the Construction Skills Register (CSR) and Construction Employers Federation Northern Ireland (CEF), this one day Health and Safety training course enables CEF to keep a record of workers in the construction industry who have achieved a recognised level of competence and to provide a means of identification.  Each attendee will receive a card upon completion which will identify them to prospective employers and other tradesmen as having completed this training.  Different types of cards are available for differing trades including apprentices, skilled workers, plant operators and general/frequent visitor cards.
Short assesment and written test.
N/A
N/A
N/A
construction, CSR, safety
N/A
N/A
1 Day (8:30am - 6:00pm)Health and Safety
Construction Skills Register (CSR) - LisburnUse SHIFT+ENTER to open the menu (new window).
Construction Skills Register (CSR)Thu - 11/09/08 - 02/10/08 - 13/11/08 - 15/01/09 - 12/02/09 - 19/03/09 - 30/04/09 - 18/06/09N/A
To allow workers and visitors access to construction sites via approved identification card.
Run in conjunction with the Construction Skills Register (CSR) and Construction Employers Federation Northern Ireland (CEF), this one day Health and Safety training course enables CEF to keep a record of workers in the construction industry who have achieved a recognised level of competence and to provide a means of identification.  Each attendee will receive a card upon completion which will identify them to prospective employers and other tradesmen as having completed this training.  Different types of cards are available for differing trades including apprentices, skilled workers, plant operators and general/frequent visitor cards.
Short assesment and written test.
N/A
N/A
N/A
construction, CSR, safety
N/A
N/A
1 Day (8:30am - 6:00pm)Health and Safety
CSR - Gold Card Supervisors Course - ArdsUse SHIFT+ENTER to open the menu (new window).
CSR - Gold Card Supervisors Course - ArdsMon 29/09/08 - 25/10/08N/A
Formerly the CITB Site Safety Supervisors Course, this comprehensive 4-day course is designed to equip anyone in a position of responsibility with the necessary knowledge to competently carry out their duties.
  • Working at Heights
  • Excavations
  • Risk Assessment
  • Roadworks
  • Woodworking Machinery
  • Health & Safety legislation
On-site assessment and test.
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Please call 028 9127 6695
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N/A
health & Safety, construction, risk assessment, legislation, gold
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N/A
4 Days (9:00am - 4:30pm)Health and Safety
NEBOSH - LisburnUse SHIFT+ENTER to open the menu (new window).
The NEBOSH National General Certificate is a qualification designed to help those with health and safety responsibilitiesTue 09/09/08 - 01/12/08Certificate
The NEBOSH National General Certificate is a qualification designed to help those with health and safety responsibilities (e.g. managers, supervisors and employee representatives) to carry out their organisational duties and functions more effectively and to protect the organisations they work.  It provides a basis for a sound, broad introduction to the fundamentals of occupational health and safety.
  • Identification and assessment of hazards in the workplace
  • The investigation of accidents at work and recommendations to prevent recurrence
  • Health and Safety Legislation
  • Human and organisational problems relating to a safe and healthy environment
N/A
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
 
Please call 028 9127 6695
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N/A
NEBOSH, certificate, safety, health
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40 Evenings over 40 Weeks (6:30pm – 9:30pm)Health and Safety
First Aid at Work - ArdsUse SHIFT+ENTER to open the menu (new window).
This Health and Safety Executive approved course qualifies those intending to become a recognised First Aider in the workplace.04/11/08certificate
This Health and Safety Executive approved course qualifies those intending to become a recognised First Aider in the workplace.  It is an essential training requirement for organisations with more than 50 staff, those in high-risk sectors such as construction or transport and for managers, supervisors and anyone responsible for the well-being of others at work.  This is also the most popular choice even for low-risk sectors as the comprehensive training ensures that the people who are responsible for first aid in your company are fully equipped to do the job to the best of their ability.
  • Priorities of First Aid
  • Managing an incident
  • Roles/Responsibilities of Employers and Employees for FAW
  • Care of an unconscious casualty
  • Dealing with blood and shock
  • Causes of unconsciousness
  • Burns and scalds
  • Injuries to bones muscles & joints
  • Poisoning, recognition and management of major illnesses
  • Record keeping and accident reporting
    Infection control
  • Communication and delegation in an emergency
  • Manage the transportation of a casualty
N/A
We also offer First Aid at Work Refresher training which runs for two days and will keep your current First Aid Certificate valid.
Course Duration:  2 days (9.00am – 4.30pm)
 
Please call 028 9127 6695
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first aid at work, burns, shock, injuries, record keeping
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N/A
4 Days (9.00am – 4.30pm)Health and Safety
First Aid at Work - LisburnUse SHIFT+ENTER to open the menu (new window).
This Health and Safety Executive approved course qualifies those intending to become a recognised First Aider in the workplace.02/02/09 and 28/04/09certificate
This Health and Safety Executive approved course qualifies those intending to become a recognised First Aider in the workplace.  It is an essential training requirement for organisations with more than 50 staff, those in high-risk sectors such as construction or transport and for managers, supervisors and anyone responsible for the well-being of others at work.  This is also the most popular choice even for low-risk sectors as the comprehensive training ensures that the people who are responsible for first aid in your company are fully equipped to do the job to the best of their ability.
  • Priorities of First Aid
  • Managing an incident
  • Roles/Responsibilities of Employers and Employees for FAW
  • Care of an unconscious casualty
  • Dealing with blood and shock
  • Causes of unconsciousness
  • Burns and scalds
  • Injuries to bones muscles & joints
  • Poisoning, recognition and management of major illnesses
  • Record keeping and accident reporting
  • Infection control
  • Communication and delegation in an emergency
  • Manage the transportation of a casualty
N/A
We also offer First Aid at Work Refresher training which runs for two days and will keep your current First Aid Certificate valid.
Course Duration:  2 days (9.00am – 4.30pm)
 
Call 028 9127 6695
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N/A
first aid at work, burns, shock, injuries, record keeping
N/A
N/A
4 Days (9.00am – 4.30pm)Health and Safety
NEBOSH - BangorUse SHIFT+ENTER to open the menu (new window).
The NEBOSH National General Certificate is a qualification designed to help those with health and safety responsibilitiesThu 11/09/08 - 04/12/08Certificate
The NEBOSH National General Certificate is a qualification designed to help those with health and safety responsibilities (e.g. managers, supervisors and employee representatives) to carry out their organisational duties and functions more effectively and to protect the organisations they work.  It provides a basis for a sound, broad introduction to the fundamentals of occupational health and safety.
  • Identification and assessment of hazards in the workplace
  • The investigation of accidents at work and recommendations to prevent recurrence
  • Health and Safety Legislation
  • Human and organisational problems relating to a safe and healthy environment
N/A
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
 
Please call 028 9127 6695
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NEBOSH, certificate, safety, health
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12 Days over 12 Weeks (2:30pm – 9:30pm)Health and Safety
2½ Day Accredited Train the Trainer Course - LisburnUse SHIFT+ENTER to open the menu (new window).
Presentation and training dissemination skills13/10/08 - 02/03/09Certificate
This training is accredited by the Institute of Leadership & Management (ILM), and will be of interest to delegates who have a training role within their organisation, and are seeking to develop this further. This type of training will also be beneficial to learners wishing to develop their training skills, with a view to becoming more involved in the training process.
  • Learning styles
  • The theory behind the learning cycle
  • How to train in different situations
  • What gets in the way of learning
  • Different visual aids to assist learning
  • What a good trainer does
  • How to handle difficult delegates
10 minute presentation.
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
 
Please call 028 9127 6695
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N/A
Train the Trainer, Institute of Leadership & Management, ILM
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2½ days (9:00am - 5:00pm)Management and Marketing
Childcare First Aid - DownpatrickUse SHIFT+ENTER to open the menu (new window).
Childcare First AidTue/Wed 07/10/08 - 13/09/08Certificate
This course was developed in line with the ‘Sure Start’ and DfES guidelines for provision of first aid to children in school and childcare settings. The course is aimed at those providing professional child services.
  • Introduction to First Aid
  • Basic Life support for children
  • Medical emergencies (diabetes, seizures, poisoning)
  • Traumatic emergencies (head injuries, fractures, wounds, burns)
N/A
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
 
Please call 028 9127 6695.
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Childcare First Aid, burns, children, emergencies
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4 evenings (6:30pm - 9:30pm)Health and Safety
Childcare First Aid - LisburnUse SHIFT+ENTER to open the menu (new window).
Childcare First AidMon/Tue 16/03/09 - 24/03/09Certificate
This course was developed in line with the ‘Sure Start’ and DfES guidelines for provision of first aid to children in school and childcare settings. The course is aimed at those providing professional child services.
  • Introduction to First Aid
  • Basic Life support for children
  • Medical emergencies (diabetes, seizures, poisoning)
  • Traumatic emergencies (head injuries, fractures, wounds, burns)
N/A
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
 
Please call 028 9127 6695.
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Childcare First Aid, burns, children, emergencies
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4 evenings (6:30pm - 9:30pm)Health and Safety
IOSH (Institute of Occupational Safety and Health) - LisburnUse SHIFT+ENTER to open the menu (new window).
Successful candidates will be awarded the nationally recognised IOSH Certificate in Managing Safely.Mon 06/10/08 - 03/11/08 and 11/05/09 - 08/06/09Certificate
Successful candidates will be awarded the nationally recognised IOSH Certificate in Managing Safely.  This will equip candidates with the knowledge needed to communicate with other managers, staff, trade unions, suppliers and enforcement officers on health and safety issues.  It will also enable them to manage health and safety activities and risk assessment of personnel, in compliance with organisational safety policies, the Health and Safety at Work (NI) Order and other relevant legislation.
  • Accidents / Incidents / Reactive monitoring
  • Risk assessment and control
  • Health & Safety Law
  • Common hazards
  • Active monitoring
  • Health & Safety Management Systems
  • Also included is a work-based risk assessment and written examination.
Work based assesment and written text.
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
 
Please call 028 9127 6695.
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IOSH, safety
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N/A
5 Days (9:00am – 4:00pm)Health and Safety
Emergency Appointed Persons - ArdsUse SHIFT+ENTER to open the menu (new window).
22/01/09Certificate - Valid for 1 year
Attendees to be in line for approved Code of Practice for First Aid at Work Regulations (NI) 2000 (HSENI, 2001) as an emergency appointed person
  • Role of the first aider at work.
  • First aider priorities and shock.
  • Cardiopulmonary resuscitation.
  • Unconscious patients.
  • Traumatic emergencies (incl. burns, fractures, bleeding and poisoning).
  • Medical emergencies (incl. chest pain, seizures and diabetes).
  • Maintenance of the first aid kit.
Continuous assessment by trainer.
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
 
Please call 028 9127 6695.
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N/A
first aid at work, burns, shock, injuries, fractures, trauma, emergencies
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N/A
1 Day (9:00am - 5:00pm)Health and Safety
Emergency Appointed Persons - DownpatrickUse SHIFT+ENTER to open the menu (new window).
19/02/09Certificate - Valid for 1 year
Attendees to be in line for approved Code of Practice for First Aid at Work Regulations (NI) 2000 (HSENI, 2001) as an emergency appointed person.
  • Role of the first aider at work.
  • First aider priorities and shock.
  • Cardiopulmonary resuscitation.
  • Unconscious patients.
  • Traumatic emergencies (incl. burns, fractures, bleeding and poisoning).
  • Medical emergencies (incl. chest pain, seizures and diabetes).
  • Maintenance of the first aid kit.
Continuous assessment by trainer.
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
 
Please call 028 9127 6695.
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N/A
first aid at work, burns, shock, injuries, fractures, trauma, emergencies
N/A
N/A
1 Day (9:00am - 5:00pm)Health and Safety
Emergency Appointed Persons - LisburnUse SHIFT+ENTER to open the menu (new window).
Thu 29/10/08Certificate - Valid for 1 year
Attendees to be in line for approved Code of Practice for First Aid at Work Regulations (NI) 2000 (HSENI, 2001) as an emergency appointed person.
  • Role of the first aider at work.
  • First aider priorities and shock.
  • Cardiopulmonary resuscitation.
  • Unconscious patients.
  • Traumatic emergencies (incl. burns, fractures, bleeding and poisoning).
  • Medical emergencies (incl. chest pain, seizures and diabetes).
  • Maintenance of the first aid kit.
N/A
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
 
Please call 028 9127 6695.
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N/A
first aid at work, burns, shock, injuries, fractures, trauma, emergencies
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1 Day (9:00am - 5:00pm)Health and Safety
Emergency Appointed Persons - HolywoodUse SHIFT+ENTER to open the menu (new window).
Tue 28/10/08Certificate - Valid for 1 year
Attendees to be in line for approved Code of Practice for First Aid at Work Regulations (NI) 2000 (HSENI, 2001) as an emergency appointed person.
  • Role of the first aider at work.
  • First aider priorities and shock.
  • Cardiopulmonary resuscitation.
  • Unconscious patients.
  • Traumatic emergencies (incl. burns, fractures, bleeding and poisoning).
  • Medical emergencies (incl. chest pain, seizures and diabetes).
  • Maintenance of the first aid kit.
N/A
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Group rates available upon request.
 
Please call 028 9127 6695.
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N/A
first aid at work, burns, shock, injuries, fractures, trauma, emergencies
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N/A
1 Day (9:00am - 5:00pm)Health and Safety
CSR - Gold Card Supervisors Course - DownpatrickUse SHIFT+ENTER to open the menu (new window).
CSR - Gold Card Supervisors Course - DownpatrickMon 26/01/09 - 28/02/09N/A
Formerly the CITB Site Safety Supervisors Course, this comprehensive 4-day course is designed to equip anyone in a position of responsibility with the necessary knowledge to competently carry out their duties.
  • Working at Heights
  • Excavations
  • Risk Assessment
  • Roadworks
  • Woodworking Machinery
  • Health & Safety legislation
On-site assessment and test.
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.
 
Please call 028 9127 6695
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health & Safety, construction, risk assessment, legislation, gold
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4 Days (9:00am - 4:30pm)Health and Safety
CSR - Gold Card Supervisors Course - LisburnUse SHIFT+ENTER to open the menu (new window).
CSR - Gold Card Supervisors Course - LisburnThu 07/05/09 - 30/05/09N/A
Formerly the CITB Site Safety Supervisors Course, this comprehensive 4-day course is designed to equip anyone in a position of responsibility with the necessary knowledge to competently carry out their duties.
  • Working at Heights
  • Excavations
  • Risk Assessment
  • Roadworks
  • Woodworking Machinery
  • Health & Safety legislation
On-site assessment and test.
Courses can be shaped to meet specific business requirements and delivered exclusively for your staff.  The Business Support Unit can arrange for training to take place on your company premises at a time convenient to you and your staff.

Please call 028 9127 6695
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health & Safety, construction, risk assessment, legislation, gold
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4 Days (9:00am - 4:30pm)Health and Safety