Greater Belfast Retail Skills Shop
Introduction
In June 2011 Northern Ireland’s first retail skills shop – the Greater Belfast Retail Skills Shop was launched.
The Greater Belfast Retail Skills Shop aims to improve the retail experience through better customer service, staff commitment and enhanced quality. It was created through a partnership between South Eastern Regional College (SERC) and the National Skills Academy for Retail.
The Greater Belfast Retail Skills Shop offers a range of exclusive training opportunities for high street retailers and independents alike with the aim of improving business performance, customer satisfaction and profit margins.
Amongst the offering will be the Mary Portas guide to successful retailing, a series of master classes where independent retailers can learn skills and tips to improve their business inspired by Mary Portas, star of hit television series Mary Queen of Shops.
Click on the links below for further information on World Host and Mary Portas Training.
Meet the Team
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Suzi Donnelly
E:sdonnelly@serc.ac.uk |
Suzi Donnelly is a Business Studies lecturer at SERC and Northern Ireland’s first qualified WorldHost Master Trainer for Retail. Suzi combines her lecturing expertise with years of retail experience to deliver first class retail training.
She previously worked as Store Manager for Eason, Irelands main supplier of books, newspapers and magazines.
Speaking about the Mary Portas master classes Suzi said; “We recognise the importance of retail training. The Mary Portas guide to successful retailing master classes are very popular throughout England and has a proven record of improving business performance. The retail industry is a highly competitive market and for many, customer service can be the deciding factor between choosing one retailer over another.”
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Marie McAlinden
E:mmcalinden@serc.ac.uk |
Marie McAlinden is a Business and Retail lecturer at SERC. She is responsible for delivering a range of retail, business and learning & development programmes and, more recently WorldHost training.
Prior to her current position in SERC Marie was employed as a Retail Training Co-Ordinator for a private training organisation. She has worked with a number of retailers including Burtons and Sainsbury to co-ordinate and deliver both competence based and customised programmes.
As an external verifier for retail and customer service programmes she has been able to keep abreast of qualification developments within the sector and is best placed to offer advice and guidance on retail skills needs.
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Irene Megaw
E: imegaw@serc.ac.uk |
Irene Megaw is a Business and Customer Service lecturer at SERC. Irene has extensive experience of delivering customer service training programmes to companies throughout Northern Ireland on behalf of SERC.
She has worked in the retail sector promoting and selling products in both training and marketing roles. Irene was responsible for the achievement of the ‘Investors in People Programme’ for a major distribution company in Northern Ireland, focusing the programme around the deliverance of excellent customer service.
She has also delivered a range of NVQs to private companies including sales, business administration and warehousing.
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