COURSE FINDER

“This series of master classes will help you understand what is going on out there and will give you the tools to really help your retail business succeed." - Mary Portas

Developed in conjunction with Skillsmart Retail and delivered exclusively through the National Skills Academy for Retail’s skills shops, the Mary Portas guide to successful retailing covers every stage of creating and running a successful retail business. Each master class has an invaluable set of hints and tips to improve the performance of all retailers. Click on the master class titles below to find out more:

• My shop, my future: Building, mobilising and maintaining a vision for your business

• Retail finance and business planning: Understanding the key financial factors driving your business
• Buying for your customer: Buying products to attract and keep customers and deliver profit
• Selling and service skills: Standing out from the crowd with customer service that brings success
• Creating desire: Visual merchandising and the 'wow' factor to set your shop apart from the rest
• Marketing for more customers: Spreading the word about your business without spending the earth
• You and your team: Developing both you and your team to create a forward-looking, successful business

To find out how WorldHost can support your business in meeting your customers’ expectations, or to sign up to the Mary Portas Guide to Retailing email retail-skills-shop@serc.ac.uk.