Client
Translink
The Project
Language Training
The Brief
Due to the increasing number of Tourists visiting Northern Ireland, Tranlsink approached SERC as the college have the resources to offer this training to staff.
The Solution
SERC joined forces with the TSSA Union Learning Project to equip Translink staff with language skills to help them communicate better with the increasing number of tourists. French and Spanish classes commenced and proved so popular that IT courses were added to the training schedule.
Mark Wilkinson, TSSA’s Learning Organiser states “Investing in the up-skilling and education of people within the workforce is acknowledged by most employers as a major factor in the success of a business. Workforce development is an ongoing process, and one which can only benefit both employee and employer.”
The Outcome
Translink staff are now better equipped to carry out their work, which on a regular basis means using the language skills they learnt at SERC to provide a better service to tourists using the service.