Online Support for Industry

SERC Business Services team are excited to launch BRAND NEW Online courses to Support Industry during this pandemic.

Online Support for Industry


At SERC we understand that your business needs highly skilled individuals to help you innovate and grow. You need to upskill your existing employees and attract talented new staff as well as developing new ways of working smarter and getting the most out of your budget. 

SERC Business Services team has launched a comprehensive programme of online support designed to upskill individuals and work teams in a range of industry sectors. See Press Release here: click here


  • We have vast experience of working across all sectors
  • We have highly skilled professional and technical staff
  • We have state of the art industry standard equipment
  • 98% of our customers are satisfied or very satisfied with the support we have provided
  • We are the Northern Ireland Further Education hub for Construction and Engineering Skills ISO 9001:2015
  • Accreditation on a number of our Industry Standard courses
  • We have access to a number funded programmes to help support business

For funded fee eligibility criteria needs to be met. Please note that funding can be stopped at any time.


Business Leadership & Management Courses 

  • 78368 CMI L3 Award in Project Management | Start Date: TBC | Fully Funded
  • 78691 ILM L3 Award Leadership and Management | Start Date: 08/05/2020 | Fully Funded
  • 78177 ILM Level 5 Award in Leadership and Management | Start Date: 13/05/2020 | Fully Funded
  • 72164 CMI L5 Award in Leadership and Management (Reflective Practice) | Start Date: 12/05/2020 | Fully Funded
  • 72164 CMI L5 Award in Leadership and Management (Customer Management) | Start Date: 14/05/2020 | Fully Funded
  • 78873 CMI L7 - Strategic Management | Start Date: TBC | Fully Funded
  • 78640 Customer Service - workshop 1/2 day | Start Date: 25/05/2020 | Fully Funded
  • 78517 City and Guilds Professional Recognition Award - Level 4 | Start Date: 17/06/2020 | Fully Funded
  • 78302 City and Guilds Professional Recognition Award - Level 5 | Start Date: 07/05/2020 | Fully Funded
  • 78519 City and Guilds Professional Recognition Award - Level 6 | Start Date: 02/05/2020 | Fully Funded

Contact Catherine Heatley, Business Development Manager,  T: 079 7100 8779 E:


Construction Services Courses

  • 78615 18th Edition Theory | Start Date: 11/05/2020 | Cost: £285
  • 78850 Domestic Eletrical Installer | Start Date: 13/05/2020 | Fully Funded
  • 78582 MLP Theory | Start Date: 30/4/2020 | Fully Funded
  • 71521 OFTEC Theory | Start Date: 14/05/2020 | Fully Funded
  • 70656 Unvented Theory | Start Date: 15/5/2020 | Fully Funded
  • 72522 Anerobic Digestion (Gas Safety Awarenes) Start Date: 10/06/2020 | Fully Funded
  • Electric/Hybrid Vehicle Awareness Start Date: 26/05/2020 | Fully Funded

Contact Kelly Donnelly Business Development Manager for Plumbing and Heating, T: 078 6614 6618 E:

Contact Emma Tate, Business Development Manager for Electrical, T: 079 1959 7734 E:


Digital Skills Courses

  • 78224 Level 2 OCN Social Media | Start Date: 05/05/2020 and 06/05/2020 | Fully Funded
  • 78891 City and Guilds Level 2, Using Spreadsheets | Start Date: 20/05/2020 | Fully Funded
  • 78930 City and Guilds Level 2, Using Emails | Start Date: 04/05/2020 | Fully Funded
  • 78933 City and Guilds Level 2, Word Processing Software | Start Date: 01/06/2020 | Fully Funded
  • 78932 City and Guilds Level 2, Presentation Software | Start Date: 11/05/2020 | Fully Funded
  • 78931 City and Guilds Level 2, Data Management Software | Start Date: 08/06/2020 | Fully Funded
  • 70568 Level 2 in Computerised Accounts | Start Date: 12/05/2020 | Fully Funded
  • 71894 Level 3 Computerised Accounts | Start Date: 13/05/2020 | Fully Funded
  • Microsoft Teams Information Session 2 hours | Start Date: 29/04/2020 | Fully Funded
  • Outlook Information Session, 2 hours | Start Date: 06/05/2020 | Fully Funded

Contact Anna Egner Business Development Manager for Digital Skills, T: 079 7100 8778 E:


Health Care Courses

  • 78896 Level 2 Health and Social Care | Start Date: 20/05/2020 | Fully Funded
  • 78897 Level 3 Health and Social Care | Start Date: 21/05/2020 | Fully Funded
  • 78817 Level 3 Award in Awareness of Dementia | Start Date: 11/05/2020 | Fully Funded 
  • 78121 Level 3 Award in Supporting Individuals with Learning Disabilities | Start Date: 12/05/2020 | Fully Funded
  • Infection Control in Your Workplace | Start Date: 04/05/2020 | Fully Funded
  • 2hr CPD Dementia | Start Date: 05/06/2020 | Fully Funded
  • 2hr CPD Mental Capacity | Start Date: 26/06/2020 | Fully Funded
  • 2hr CPD Safeguarding | Start Date: 12/06/2020 | Fully Funded
  • 2hr CPD Supervision and Appraisal | Start Date: 19/06/2020 | Fully Funded

Contact Catherine Heatley, Business Development Manager for Heath and Social Care,  T: 079 7100 8779 E:


Hospitality Courses


  • 71199 RSPH Level 2 Food Hygiene | Start Date: 19/05/2020 & 10/06/2020 | Fully Funded
  • 78464 Level 3 Award in Supervising Food Safety in Catering | Start Date: 11/06/2020 | Fully Funded
  • 78689 Level 2 Award In Identifying and Controlling Food Allergy Risks | Start Date: 12/05/2020 | Fully Funded

Contact Karen McClure, Business Development Manager for Hospitality, T: 078 8443 2445 E: 


Check out our Prospectus for more information:

(Click image below)

As well as advertised courses, SERC can offer bespoke courses delivered in house or at your premises which can be tailored to your specific needs. SERC can offer you a range of practical, effective services to help you Get Results! Please enquire if the training you require is not detailed above and we will endeavour to meet your needs.

We can also provide your business with access to funding to make the cost of training more affordable. this can include up to 75% off the course prices. More info below: 

Skills Focus

With changing customer demand and technological advances more businesses need to up-skill their existing staff¬. Through Skills Focus SERC can provide customerled training suitable for your business needs which are delivered at a time and place that suits you. The Department for the Economy can provide financial support to fully fund the cost of training to help support your business, while SERC will provide the expertise to ensure training is relevant to your needs.

Innovate Us

InnovateUs provides bespoke mentoring support for small and micro businesses that will lead to improved levels of company creativity and business growth through new and improved product and service development. The programme which is funded by the Department for the Economy provides up to 60 hours of fully funded mentoring in a number of key areas including, Engineering - CAD, CNC, product design & development and Digital transformation.

Business Support

If you want expert advice, access to the latest industry specific equipment and solutions based on your business needs then SERC is your partner of choice. SERC engage with over 5,000 companies working on a range of client-led business projects to help you:

  • Leverage technology
  • Develop new products, services or markets
  • Innovate existing products, services or processes
  • Upskill existing employees
  • Employ the right people with expertise skills
  • Develop new talent and identify future employees

Do you need support for your business? SERC are now offering one to one mentoring in:

  • Digital Transformation
  • Search Engine Optimisation
  • Data Analytics
  • Keyword Strategy
  • Branding
  • Copywriting
  • Blogs
  • E-Commerce
  • Bots
  • Photoshop/Imagery
  • Website Maintenance
  • Video Communication Channels
  • User guide creation
  • Online resourcing
  • SharePoint
  • Computer Aided Design (CAD)
  • CRM Development
  • Making your business digital


Classes run on demand. SERC endeavour to run all courses as advertised. However we reserve the right to cancel classes which do not enrol a sufficient number of students to make the class viable. We shall contact you if the class is cancelled and SERC will provide personalised support to applicants to find an alternative programme. For funded fee eligibility criteria needs to be met. Please note that funding can be stopped at any time. SERC reserve the right to amended prices as required.