Higher Level Apprenticeship in Leadership & Productivity Improvement

The course aims to provide opportunities for individuals to develop skills and knowledge in leadership and productivity improvement. Candidiateswill also gain a fundamental understanding of digital transformation technology and strategy and will be able to identify opportunities for technology adoption in a business improvement context. The focus will be on driving real and meaningful change within a business that leads to tangible productivity improvements. The improvements realised could include but not be limited to; increasing efficiency, reducing costs, improving quality or any other business measurement metric that is deemed appropriate.


Academic Year: 2023/24
Course Code: 11170
Campus: Bangor
Study Type: Part-Time
Education Level Higher Education
Department: Business & Management
Course Structure

The aim of this programme is to develop learners through the completion of a range of professional qualifications that are inextricably linked to undertaking an improvement project (or range of projects) for a business.  

The course is taught on a part-time basis over a period of two years.     The structure of the programme enables the development of foundational leadership, management and project management skills in year one followed by the development and delivery of transformational change skills and knowledge in year 2.    

The course is underpinned by a range of professional and technical qualifications that includes but is not limited to:

  • CMI Level 5 Extended Diploma in Management and Leadership
  • OCN NI Level 5 Diploma in Leading Quality Improvement

7 hours contact time to include practical classes, lectures, workshops or tutorials.

Minimum of 12 months experience in a middle managerial role;  

  • Operations manager
  • Divisional manager
  • Departmental manager
  • Regional manager
  • Specialist manager, eg HR manager/Business partner; finance manager, production manager, procurement manager, etc.    

OR minimum of 24 months experience as supervisor/team leader:  

  • Team Leader
  • Supervisor
  • Project Officer
  • Shift Manager/Shift Supervisor Foreperson   

OR are you an aspiring manager moving into a Leadership or Management Role

AND ability to carry out independent research and complete assignments    

Applicants should also hold L3 qualification or higher; eg:  

  • A-levels
  • L3 BTEC eg in Business, Business Administration, Law etc 
  • BTEC NC/ND – National Certificate/National Diploma
  • CMI/ILM L3 Certificate/Diploma
  • L3 vocational course, but if L3 NVQ for example need to be aware of written nature of assignments required for L5 CMI programme as many NVQs have very minimal writing involved.

Candidates are assessed using a range of different methods. These include assessments, coursework, Project Based Learning, presentations, practical, posters, leaflets, role-play, and case studies.  This is dependent on the requirements of each unit of study.  Oral, written and online feedback will be provided during your course to help improve and monitor performance.

Successful completion of this course will provide applicants with clear pathways for progression in training and employment.  

This course will equip you with formal qualifications which will improve your job opportunities and employability skills in the area of management.  You will also gain a range of soft skills regarded as highly desirable by employers and you will receive training on a wide range of industry standard equipment and software.

There are no additional associated costs with this Programme.

The course will focus on:

  • Understanding change in organisations
  • Understanding approaches to change management
  • Understanding how to initiate, plan and manage change
  • Understanding Leadership Practice
  • Understanding Leadership Styles
  • Understanding the impact of Leadership within an organisation
  • Using Data to Inform the Quality Improvement Process
  • Communication Skills for Quality Improvement Leaders
  • Mentoring and Leadership Skills for Managing Quality Improvement
  • Plan, Monitor and Control Quality Improvement Projects

Enquiries Information

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Available Sessions

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Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

We strive to ensure the description of courses on SERC's website and in publications is accurate. However, for various reasons there may be occasions when the College may need to change arrangements or be unable to deliver classes due to circumstances such as reduced funding. If there are insufficient numbers applying for a course it may not be viable to deliver the class.

Higher Education

Higher Education

If you have just completed your A-Levels, Higher Education is most likely the option for you. HE usually covers HNC, HND & Foundation Degree level of courses including our Higher Level Apprenticeships.

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