Hospitality - Work Based Apprenticeship (Front of House Reception) (Level 2)

This Apprenticeship is the equivalent to five GCSEs at A*-C and will allow you to gain new practical skills and theoretical knowledge in the hospitality industry within Front of House Reception.

Delivery of this Apprenticeship will take place within your workplace by a Trainer/Assessor on a one to one basis, with the support of your employer.

Modules you will study will include:

• Maintenance of a safe, hygienic and secure working environment 
• Working effectively as part of a hospitality team
• Give customers a positive impression of self and your organisation

Optional modules may include: 

• Deal with communications as part of the reception function
• Deal with arrival of customers
• Deal with bookings
• Prepare customer accounts and deal with departures
• Provide tourism information services to customers
• Produce documents in a business environment
• Use office equipment
• Communicate in a business environment
• Handle mail and book external services
• Provide reception services
• Store and retrieve information
• Resolve customer service problems
• Promote additional services or products to customers
• Deal with customers across a language divide    
• Maintain customer service through effective handover
• Maintain and deal with payments
• Employment rights & responsibilities in the hospitality, leisure, travel and tourism sector

As part of your Apprenticeship you will also be required to complete Essential Skills in Literacy, Numeracy and ICT if you do not have a GCSE Grade C in English, Maths, or ICT or equivalent.