Hospitality - Work Based Apprenticeship (Hospitality Services) (Level 2)

This Apprenticeship in Hospitality Services is delivered in the workplace and enables you to 'Earn while you learn!'

Academic Year: 2023/24
Course Code: 10205
Study Type: Full-Time
Education Level Further Education
Department: Hospitality & Catering
Course Overview

This Apprenticeship is the equivalent to five GCSEs at A*-C and will allow you to gain new practical skills and theoretical knowledge in the hospitality industry across a range of Hospitality Services.

Delivery of this Apprenticeship will take place within your workplace by a Trainer/Assessor on a one to one basis, with the support of your employer.

Modules you will study will include:

  • Maintenance of a safe, hygienic and secure working environment 
  • Working effectively as part of a hospitality team
  • Give customers a positive impression of self and your organisation 
  • Working effectively as part of a hospitality team

Food Service or Food Preparation Units:

  • Maintain food safety when storing, preparing and cooking food
  • Maintain food safety when storing, holding and serving food

Optional modules may include: 

  • Prepare and clear areas for counter and takeaway service
  • Provide a counter and takeaway service
  • Prepare and clear areas for table service
  • Serve food at the table
  • Provide a silver service
  • Convert a room for dining
  • Provide a buffet and carvery service
  • Prepare and clear the bar area
  • Serve alcoholic and soft drinks
  • Prepare and serve cocktails
  • Prepare and serve wines
  • Maintain cellars and kegs 216 Clean drinks dispense lines 217 Prepare and serve dispensed and instant hot drinks
  • Prepare and serve hot drinks using specialist equipment
  • Receive, store and issue drinks stock 116 Prepare and finish simple salad and fruit dishes
  • Prepare and cook fish
  • Prepare and cook meat and poultry
  • Prepare hot and cold sandwiches
  • Complete kitchen documentation
  • Set up and close kitchen
  • Prepare and present food for cold presentation
  • Produce basic fish dishes
  • Produce basic vegetable dishes
  • Produce basic rice, pulse and grain dishes 289 Produce basic pasta dishes 143 Produce basic egg dishes
  • Collect linen and make beds
  • Clean windows from the inside
  • Cleaning and servicing a range of housekeeping areas
  • Use of different chemicals and equipment in housekeeping
  • Maintain housekeeping supplies
  • Clean, maintain and protect hard floors
  • Clean and maintain soft floors and furnishings
  • Providing a linen service
  • Carry out periodic room servicing and deep cleaning
  • Deal with arrival of customers
  • Deal with bookings
  • Prepare customer accounts and deal with departures
  • Deal with communications as part of the reception function
  • Produce documents in a business environment
  • Use office equipment
  • Handle mail and book external services
  • Provide reception services 
  • Store and retrieve information
  • Provide tourism information services to customers
  • Resolve customer service problems
  • Promote additional services or products to customers
  • Deal with customers across a language divide
  • Maintain customer service through effective handover
  • Maintain and deal with payments
  • Employment rights & responsibilities in the hospitality, leisure, travel and tourism sector

As part of your Apprenticeship you will also be required to complete Essential Skills in Literacy, Numeracy and ICT if you do not have a GCSE Grade C in English, Maths, or ICT or equivalent. 

Your employed! If you are starting a new job within the Hospitality Industry or moved into a new position within your current company, and want to develop your skills and career then this is the perfect option for you.

Not got employment yet? If you want to work in the Hospitality & Catering Industry then liaise with our Apprenticeship team now.

About the Hospitality & Catering Industry and this qualification is based around your specific job role.

The flexibility of this qualification and training will be both on a one on one basis and as part of a group. You will along with your employer choose the optional units which are relevant to your job role. Delivery of this qualification is on site with your employer and in the College (if required).

To a career as a Supervisor or Manager within the Hospitality sector. With your Level 2 qualification you will gain recognition as a qualified person within the sector and you could also progress onto the Level 3 NVQ Diploma in Supervision & Leadership Apprenticeship.

To be permanently employed or seeking employment within the Hospitality & Catering Industry and be contracted to work a minimum of 21 hours per week. To be eligible for the Apprenticeship you will be aged between 16-24.

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Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

We strive to ensure the description of courses on SERC's website and in publications is accurate. However, for various reasons there may be occasions when the College may need to change arrangements or be unable to deliver classes due to circumstances such as reduced funding. If there are insufficient numbers applying for a course it may not be viable to deliver the class.

Further Education

Further Education

If you have just completed your GCSEs, Further Education is most likely the option for you. FE covers qualifications from entry to higher level qualifications such as Awards, Certificates, Diplomas, NVQ, BTEC and Apprenticeships.

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