Hospitality - Work Based Apprenticeship (Supervision & Leadership) (Level 3)

This Apprenticeship in Hospitality Supervision and Leadership is delivered in the workplace and enables you to 'Earn while you learn!'


Academic Year: 2023/24
Course Code: 10208
Study Type: Full-Time
Education Level Further Education
Department: Hospitality & Catering

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You are viewing the 2023/24 version of this course, it is also available in the following years:

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Course Overview

This Apprenticeship is the equivalent to two 'A' Levels and will allow you to gain new practical skills and theoretical knowledge in supervision and leadership within the hospitality industry . 

Delivery of this Apprenticeship will take place within your workplace by a Trainer/Assessor on a one to one basis, with the support of your employer.

Modules you will study will include:

  • Set objectives and provide support for team members 
  • Develop working relationships with colleagues
  • Contribute to the control of resources
  • Maintain the health, hygiene, safety and security of the working environment 
  • Lead a team to improve customer service

Optional modules may include: 

  • Supervise food production operations 
  • Supervise functions
  • Supervise food service
  • Supervise drink services
  • Supervise housekeeping operations
  • Supervise portering and concierge operations
  • Supervise reception services
  • Supervise reservations and booking services
  • Contribute to promoting hospitality products and services   
  • Contribute to the development of recipes and menus
  • Supervise off-site food delivery service
  • Supervise cellar and drink storage operations
  • Manage the receipt, storage or dispatch of goods 
  • Supervise the wine store/ cellar and dispense counter
  • Supervise vending service
  • Supervise linen services
  • Monitor and solve customer service problems
  • Improve the customer relationship
  • Support learning and development within own area of responsibility 
  • Supervise the use of technological equipment in hospitality services
  • Supervise practices for handling payments
  • Contribute to the development of a wine list
  • Manage the environmental impact of work activities
  • Contribute to the selection of staff for activities
  • Ensure food safety practices are followed in the preparation and serving of food and drink
  • Lead and manage meetings 
  • Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector

As part of your Apprenticeship you will also be required to complete Essential Skills in Literacy, Numeracy and ICT if you do not have a GCSE Grade C in English, Maths, or ICT or equivalent. 

You are employed! If you are starting a new job within the Hospitality Industry or moved into a new position within your current company, and want to develop your skills and career as restaurant, bar or counter service Supervisor then this is the perfect option for you.

Not got employment yet? If you want to work in the Hospitality & Catering Industry then liaise with our Apprenticeship team now.

About the Hospitality Supervision and the Hospitality Industry and the qualification is based around your specific job role.

The flexibility of this qualification and training will be both on a one on one basis and as part of a group. You will along with your employer choose the optional units which are relevant to your job role. Delivery of this qualification is on site with your employer and in the College (if required).

To a career as a Supervisor or Manager within the Hospitality sector. With your Level 3 qualification you will gain recognition as a qualified person within the sector and you could also progress onto the Level 4 in Hospitality Management qualification.

To be permanently employed or seeking employment within the Hospitality & Catering Industry and be contracted to work a minimum of 21 hours per week. To be eligible for the Apprenticeship you will be aged over 16.

Entry requirement to Hospitality: At least 9 months experience of working in the hospitality sector. Completion of the Level 2 ApprenticeshipsNI framework in Hospitality & Catering or Catering & Professional Chefs or gained significant work experience in their occupational area.

Alternative Years

You are viewing the 2023/24 version of this course, it is also available in the following years:

View 2024/25 Course

Enquiries Information

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Alternative Years

You are viewing the 2023/24 version of this course, it is also available in the following years:

View 2024/25 Course

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Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

We strive to ensure the description of courses on SERC's website and in publications is accurate. However, for various reasons there may be occasions when the College may need to change arrangements or be unable to deliver classes due to circumstances such as reduced funding. If there are insufficient numbers applying for a course it may not be viable to deliver the class.

Further Education

Further Education

If you have just completed your GCSEs, Further Education is most likely the option for you. FE covers qualifications from entry to higher level qualifications such as Awards, Certificates, Diplomas, NVQ, BTEC and Apprenticeships.

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