Level 2 Certificate in Counselling Skills

The NCFE CACHE Level 2 Certificate in Counselling Skills is suitable for anyone who would like to develop their use of counselling skills for use in either work or a personal capacity. These may be learners who wish to progress towards further qualifications or learners who wish to study this programme in order to complement other programmes (eg health and social care, children’s care, learning and development, voluntary and community work). A working knowledge of IT skills would be desirable.


Academic Year: 2023/24
Course Code: 11103
Campus: Bangor, Newtownards, Ballynahinch
Study Type: Part-Time
Education Level Further Education
Department: Health & Care
Course Overview

The 90 hour course focuses on the interpersonal skills needed to form and sustain a helping relationship.

This qualification aims to introduce learners to the use of counselling skills in everyday life and work, and some of the approaches that underpin the use of these skills.

This qualification gives learners the opportunity to investigate the knowledge and skills needed to use counselling skills and engage in a helping interaction appropriately.

This qualification does not qualify learners to practise as a counsellor.

To be awarded the Level 2 Certificate in Counselling Skills, learners are required to successfully complete 4 mandatory units:

• Unit 01 Using counselling skills

• Unit 02 Introduction to counselling skills theories

• Unit 03 Diversity and ethics in the use of counselling skills

• Unit 04 Counselling skills and personal development

You wish to enhance your communication skills in the workplace and go on to study counselling at a more advanced level.

This qualification is useful for anyone who would like to develop their use of counselling skills for use in either work or a personal capacity.

These may be learners who wish to progress towards further qualifications or learners who wish to study this programme in order to complement other programmes (eg health and social care, children’s care, learning and development, voluntary and community work).

This qualification is suitable for learners aged 18 and above on 1st September 2023.

Basic counselling skills will be gradually introduced as part of forming a helping relationship.  It is a practical course with an emphasis on learning through doing.  The student will develop their ability to communicate with people more effectively and develop an understanding of their impact on others in a helping relationship.

The practical nature of this course. 

If successful you can progress onto a Level 3 Counselling course.

You'll need to be over 18 years old on 1st September 2023.

There are no specific recommended prior learning requirements for this qualification.

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Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

We strive to ensure the description of courses on SERC's website and in publications is accurate. However, for various reasons there may be occasions when the College may need to change arrangements or be unable to deliver classes due to circumstances such as reduced funding. If there are insufficient numbers applying for a course it may not be viable to deliver the class.

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