Travel Services - Apprenticeship NI (Level 2)

This Apprenticeship in Travel Services will allow you to gain practical skills and theoretical knowledge in a broad range of roles within the wider Travel Services industry.

Academic Year: 2022/23

Course Code: 11008

Campus: Lisburn

Study Type: Full-Time

Education Level Further Education


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Course Overview
This Apprenticeship will allow you to gain new practical skills and theoretical knowledge in the Leisure and Tourism industry. Delivery of this Apprenticeship will take place at one of our SERC Campuses (Lisburn, Bangor, Downpatrick), one day a week, on day release from your workplace. This will allow you to work whilst you learn and gain support from both your employed and SERC tutor. You will build a portfolio to evidence your competence within the Leisure and Tourism environment. Your learning will depend on the role you play within your specific work sector- i.e. Travel Agency, Visitor Attractions, Airports and Airlines or Ancillary Services.

Course Modules
  • Ensure responsibility for actions to reduce risks to health and safety
  • Develop and maintain your effectiveness at work in a Travel and Tourism environment
  • Give customers a positive impression of yourself and your organisation.

Optional modules may include: 

  • Arrange Non Multi-Sector Air Travel
  • Help Customers to Choose and Book Travel Services
  • Deal with bookings
  • Process Travel & Tourism Services Payments
  • Obtain and analyse customer feedback
  • Set Up and Maintain Promotional Displays
  • Arrange Travel Itineraries
  • Research Travel and Destination Information
  • Assist Customers Prior To and After Travelling
  • Build and maintain face-to-face relationships with customers
  • Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector
  • Identify and Provide Tourism-Related Information and Advice

As part of your Apprenticeship you will also be required to complete Essential Skills in Literacy, Numeracy and ICT if you do not have a GCSE Grade C in English, Maths or ICT , or equivalent. For you to be exempt, you will be required to show us original copies of your certificates.

Ideal If:

Your employed!

If you are starting a new job within the Leisure and Travel Industry or moved into a new position within your current company, and want to develop your skills and career in the travel industry, then this is the perfect option for you.

Not got employment yet? 

If you want to work in the Leisure and Travel Industry then liaise with our Apprenticeship team now


You'll Learn:
About the Leisure and Travel sector and this qualification will provide the underpinning knowledge required in a variety of roles across the travel and tourism industry.

You'll Love:
The flexibility of this qualification and training will be both in your workplace and as part of a group when you study, on day release, at SERC. Delivery of this qualification in the College and a number of Work Based Assessments throughout the qualification and the One to One support provided by your qualified tutors.

You'll Progress:
To a career as a Supervisor or Manager within Leisure and Travel Services industry. With your Level 2 qualification you will gain recognition as a qualified person within the sector, and you could also progress onto the Level 3 Travel Services Apprenticeship

You'll Need:
To be employed on a permanent contract or seeking employment within the Leisure and Travel Industry, and working a minimum of 21 hours per week. To be eligible for the Apprenticeship NI you will be aged between 16-24.
Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

We strive to ensure the description of courses on SERC's website and in publications is accurate. However, for various reasons there may be occasions when the College may need to change arrangements or be unable to deliver classes due to circumstances such as reduced funding. If there are insufficient numbers applying for a course it may not be viable to deliver the class.

Available Sessions Summary

Sorry you cannot currently apply online for this course.

For more information or help with this course send us an enquiry and a member of our team will get back in touch.

Further Education

Further Education

If you have just completed your GCSEs, Further Education is most likely the option for you. FE covers qualifications from entry to higher level qualifications such as Awards, Certificates, Diplomas, NVQ, BTEC and Apprenticeships.

Explore Further Education
Available Sessions

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