Worldhost Principles of Customer Service in Hospitality, Travel & Tourism
This highly interactive course provides the fundamental framework on which to base your customer service standards. This session is delivered over the course of a day and is fun, participative and addresses all learning styles allowing all delegates to absorb and retain key messages.
• Welcoming people skills
• What forms a first impression?
• Why should I handle customer concerns?
• The communications process
• Effective listening
• Visitor needs
• The Value of Tourism
• Personalised key commitments
• Topics to avoid
AMBASSADOR WORKSHOP (½ day)
This half-day workshop supports ambassadors and volunteers in providing a warm and friendly welcome. It equips participants with the resources to interact with, and assist, visitors to Northern Ireland and provides an opportunity to build on delegates’ existing skills as representatives of Northern Ireland to our visitors. The workshop provides a detailed knowledge of the tourism product in Northern Ireland and within your specific tourism destination.
• Demonstrating a warm welcome
• Local tourism resources
• Ambassador resources
• The pride factor
• Lasting impressions
LOCAL FAMILIARISATION ACTIVITY (½ day)
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