College Status / Updates

The College will continue to closely monitor the evolving challenges posed by the COVID-19 pandemic and will keep under review the relevant government guidance to ensure that the health and safety of our students and staff is maintained. In order to protect our students and maintain the ongoing quality of teaching and support, the College may have to implement certain amendments or other such reasonable adjustments in relation to your time of study at the College.

These may include:

  • Alterations to course delivery methods (including implementation of distance or IT based learning)
  • Changes to course timetables (including splitting or staggering classes)
  • Temporary delays to course delivery; and/or
  • Temporary closure of the College.

Should the College make any such changes, you will be promptly informed of their nature, the reasons why they are needed and any options available to you to avoid such changes having an adverse impact on your future career or financial prospects.

Thank you for your understanding and cooperation in these very difficult circumstances. We hope that all our students and their families stay safe. For the latest government information please click here.

Frequently Asked Questions

last updated 20/05/2020
Yes! All SERC campuses are now open, and we are looking forward to welcoming all students to the new academic year. To ensure everyone’s safety whilst on campus, strict social distancing measures and one way systems are in place. Face masks should be worn at all times in public areas of the campus. Hand sanitiser is available at all entrances and exits.  You can also contact us via email info@serc.ac.uk or by phone 0345 600 7555.
Official communication will come through the SERC student intranet, SERC website, student email and SERC social media pages.

Absolutely! We are still accepting applications for all Full-Time courses commencing in September 2020. Please make your application online at www.serc.ac.uk. If you need any assistance please call Customer Services on 0345 600 7555 or email admissions@serc.ac.uk

Our enrolments days are continuing daily. Tutors are available between 9.00am and 4.00pm Monday to Thursday and 9.00am-2.00pm on Friday. If you have applied already, a tutor should be in touch with directly to progress your application through to enrolment. If you making a new application you may wish to call into a campus to speak to a tutor. (Please note some tutors are working remotely but can still carry out telephone enrolments!).

If you aren't sure what course would be suitable for you, why not contact one of our experienced Careers Advisors who will be able to assist you. Email careers@serc.ac.uk for further information.

 

Full-Time applicants will receive an email with the next step of the enrolment process. Please check the email address you registered with, as this is how we will contact you.
A tutor should already have been in touch with you to help progress your application through to enrolment. If you haven't heard anything then please get in touch with Customer Services on 0345 600 755 or email admissions@serc.ac.uk.

2020/21 start dates are as follows:

Full-Time

1st year students including Apprenticeship NI, Training for Success, FE and School Partnership commence w/c 7th September 2020. Start days for subject areas will differ. *Please keep an eye on your emails for specific start days/times for your induction*.

2nd and 3rd year FE, and all FT HE return w/c 14th September 2020. *Please keep an eye on your emails for specific start days/times for your induction*.

Part-Time 

Most Part-Time courses begin w/c 14th September 2020.

 

Applications for all part time courses, including Higher Education, are now open.  Once you apply for your chosen course/s, you will receive an acknowledgement email. 

We cannot take payments at present but will email and text all applicants as soon as payments/enrolments are live. Please note your place on the course/s is not secure until payment is received and enrolment is complete.

Awarding Organisations are in the process of issuing certificates to the College. We will make contact with you once your certificate is available. If you have any queries or need to access results slips in the interim please contact exams@serc.ac.uk 
Yes! If you are feeling anxious or stressed or feel you need resources to help with additional needs, https://www.serc.ac.uk/contact/customer-enquiries.  Alternatively, if you need to speak to a counsellor, then Inspire Students are available 24/7 on 0800 389 5362 for structured counselling support. If you have any health queries and cannot speak to a GP, then please email our Youth Health Advice Clinic on serchealth@setrust.hscni.net.  If you have any welfare issues at all, please email learning-support@serc.ac.uk

Yes! SERC Careers Service remains open as a remote service. This will be monitored by phones and emails during usual business hours. Email careers@serc.ac.uk for more info.  If you applied to University, please check your emails for more guidance. 

SERC students – please keep checking your college email for your weekly Careers Bulletin which has all the latest information on UCAS, jobs and opportunities, plus much more.

Students intending to apply for a Travel Pass from the Education Authority will need to wait until they have been enrolled at SERC before they can apply. Further information will be made available at our enrolment days in August 2020. 
Yes.  All new SERC students need to apply for free school meals once they become enrolled at SERC.  Applications are made directly to the Education Authority and more information can be found on their website www.eani.org.uk 
All SERC students who are eligible for free school meals should contact their local Education Authority (details can be found at www.eani.org.uk).
EMA is a means tested fund available for Full-Time students continuing in Further Education who meet the eligibility criteria. To access a downloadable application form, guidance notes and to find out if you are eligible please visit www.nidirect.gov.uk Hard copy application packs are available at campus receptions. Alternatively we can post you a pack. Please email info@serc.ac.uk to request an EMA pack.
Yes! We are providing a Virtual Library of e resources and e books – current students and staff should click on this link to gain access to the Virtual Library.  You can also contact us at lrc@serc.ac.uk.
If you are studying a further or higher education course on a full or part time basis you may be eligible to receive assistance from the College Hardship Fund.  Check your student email account for the emails you will have received from the Student Finance Team about the Hardship Fund or email studentfinance@serc.ac.uk with a contact number and a Student Finance Advisor will give you a call to discuss eligibility for the Hardship Fund.
Our Student Finance team are all working remotely and are happy to assist with your questions. They can be contacted by email studentfinance@serc.ac.uk  The team can either reply to your enquiry by email or if you provide a contact the number one of the Student Finance Advisors will give you a call.  There is also information about various funding sources on the Fees and Finance section of our website: https://www.serc.ac.uk/fees-and-finance
Check out our Fees FAQ’s on our website  https://www.serc.ac.uk/college-information/faqs?g=5 or contact the Customer Services on 0345 600 7555

If we don’t answer your question, click here to conatct us.