Level 2 Award in Gas Safety Awareness in Social Housing

This course is designed to allow those who are not gas engineers to understand the terminologies and requirements of taking and handling customers' enquiries in relation to Gas issues.

Course Code: P10831
Campus: Newtownards, Other
Study Type: Part-Time
Education Level Further Education
Department: Plumbing

Available Sessions

We have 1 sessions available for application on this course in SERC Professional Skills Centre.

Why Study This Course

The social housing sector within Northern Ireland accounts for around 20% of all domestic dwellings, which requires a large infrastructure of maintenance related personnel, some of which are public facing first responders.

This course is ideal for individuals who handle customer queries regarding gas safety. It equips learners with the necessary knowledge to communicate effectively with tenants and support gas engineers by accurately reporting issues. By completing this course, learners will gain confidence in their ability to respond to gas-related enquiries and contribute to maintaining safe housing environments.

Course Overview

This structured, one-day classroom programme provides guided learning tailored to individuals responsible for managing gas-related customer queries. The training is designed to enhance understanding of customer needs and the requirements for effective communication when dealing with gas-related maintenance requests.

Assessment:

  • One written assignment to complete.

This course is suitable for individuals working in or interested in working within a social housing organisation.

Entry Requirements:

  • No formal requirements, but learners should be handling or expect to handle customer gas-related queries.

This course will cover subject matter relating to:

  • Understanding gas safety terminology

  • Handling gas-related maintenance queries in social housing

  • Communicating effectively with tenants regarding gas issues

  • Recognizing and escalating potential gas safety risks

Learners may be able to progress within their employment or they may be offered other career opportunities.

Available Sessions

We have 1 sessions available for application on this course in SERC Professional Skills Centre.

Enquiries Information

For more information or help with this course send us an enquiry and a member of our team will get back in touch.

Available Sessions

Business Services Course

Funding may be available for this course, please contact us on BusinessServices@serc.ac.uk to discuss if you are eligible. Additional sessions may be available for this course throughout the year. Please contact us to discuss a start date that would be suitable for you.

Title Campus Spaces Fee Apply or get more information
Level 2 Award in Gas Safety Awareness in Social Housing
Y10831SD1B-24/25-PT
SERC Professional Skills Centre
 20+ £8.00
More Info

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Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

We strive to ensure the description of courses on SERC's website and in publications is accurate. However, for various reasons there may be occasions when the College may need to change arrangements or be unable to deliver classes due to circumstances such as reduced funding. If there are insufficient numbers applying for a course it may not be viable to deliver the class.

Courses are continually reviewed to take advantage of new teaching approaches and developments in research, industry and the professions. Please be aware that modules may change for your year of entry. The exact modules available and their order may vary depending on course updates, staff availability, timetabling and student demand. Please contact the course team for the most up to date module list.

Further Education

Further Education

If you have just completed your GCSEs, Further Education is most likely the option for you. FE covers qualifications from entry to higher level qualifications such as Awards, Certificates, Diplomas, NVQ, BTEC and Apprenticeships.

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